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Privacy Policy

Sandcastle Communications Privacy Policy

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​Effective Date: May 16, 2026

Sandcastle Communications (“Sandcastle,” “we,” “our,” or “us”) is a telecommunications infrastructure company specializing in the design, construction, engineering, and maintenance of fiber‑optic networks for carriers, utilities, municipalities, and public agencies.
We are committed to protecting the privacy, security, and integrity of the information we collect in the course of providing our services.

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This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights available to individuals and organizations who interact with us.

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1. Information We Collect

We collect information in the following categories:

A. Business & Professional Information

Collected from carriers, municipalities, vendors, subcontractors, and project partners:

  • Contact names

  • Business email addresses

  • Business phone numbers

  • Job titles and organizational roles

  • Contract, bid, and procurement documents

  • Project‑related communications

B. Network & Infrastructure Information

Collected during engineering, design, and construction activities:

  • Fiber routes, splice points, and OSP/ISP design data

  • GIS, CAD, and as‑built documentation

  • Site photos, field notes, and survey data

  • Network performance and maintenance logs

C. Website & Digital Information

Collected when users visit our website or submit forms:

  • IP address

  • Browser type and device information

  • Pages visited and usage analytics

  • Form submissions (name, email, phone, message)

D. Compliance & Safety Information

Collected for regulatory, safety, and operational purposes:

  • Jobsite access logs

  • Safety certifications

  • Incident reports

  • Required municipal or carrier compliance documentation

 

2. How We Use Information

Sandcastle Communications uses collected information to:

  • Provide fiber‑optic design, engineering, and construction services

  • Communicate with clients, partners, and municipalities

  • Manage projects, contracts, and service requests

  • Maintain accurate network records and as‑built documentation

  • Ensure safety, regulatory compliance, and quality control

  • Improve our website, operations, and customer experience

  • Respond to inquiries, proposals, and bid requests

We do not sell personal information to third parties.

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3. How We Share Information

We may share information only with:

A. Authorized Project Partners

  • Carriers

  • Municipal agencies

  • Engineering firms

  • Subcontractors

  • Utility locators

  • Permitting authorities

Information is shared only as required to perform contracted work.

B. Service Providers

Trusted vendors who support our operations, such as:

  • Cloud storage providers

  • Project management platforms

  • Email and communication tools

  • GIS and engineering software providers

All vendors are required to maintain confidentiality and security.

C. Legal, Regulatory, and Safety Requirements

 

We may disclose information when required to:

  • Comply with laws, permits, or municipal regulations

  • Respond to lawful requests from government agencies

  • Protect the safety of employees, contractors, or the public

 

4. Data Security

We use industry‑standard administrative, technical, and physical safeguards to protect information, including:

  • Encrypted storage and transmission

  • Access controls and authentication

  • Secure project management systems

  • Regular security reviews and audits

While no system is 100% secure, we take reasonable measures to protect all data entrusted to us.

 

5. Data Retention

We retain information only as long as necessary to:

  • Fulfill contractual obligations

  • Maintain accurate network records

  • Meet legal, regulatory, and municipal requirements

  • Support warranty, maintenance, and service agreements

Engineering and as‑built records may be retained indefinitely for operational continuity.

 

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the information we hold about you

  • Request corrections or updates

  • Request deletion where legally permissible

  • Opt out of non‑essential communications

Requests can be submitted using the contact information below.

 

7. Children’s Privacy

Sandcastle Communications does not provide services to or knowingly collect information from children under 13. Our services are intended for professional, commercial, and governmental use only.

 

8. Changes to This Policy

We may update this Privacy Policy periodically. The “Effective Date” at the top of this page will reflect the most recent version.

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9. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

Sandcastle Communications
25 River Lane, Suite 405
Geneva, IL 60134
Email: LukeK@sandcastleCommunications.com
Phone: 847-371-5222

If you have any questions about this policy, [;ease contact us.

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END OF PRIVACY POLICY.

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